FAQs

FAQs 2018-08-30T13:09:23+00:00
How do I find the right PeptiGel® for my work? 2018-08-10T15:53:31+00:00

When using PeptiGels® for the first time, we recommend our Starter Pack. This kit contains all five PeptiGels® for you to test with your cells and identify the most suitable hydrogel for your needs. To order your Starter Pack give us a call on +44 (0) 1625 238800 or email us at info@manchesterbiogel.com

How do I place an order for some PeptiGels®? 2018-08-10T15:53:49+00:00

Simply give us a call on +44 (0) 1625 238800 or email us at info@manchesterbiogel.com and we’ll get your order sorted quickly and easily.

How long will it take for my PeptiGels® to arrive? 2018-09-24T09:55:07+00:00

We aim to get your PeptiGel® to you as quickly as possible. Once we have received your order, your PeptiGels® will typically arrive within 1–2 weeks.

If you have ordered a bespoke PeptiGel®, these can take longer to arrive, generally 4–6 weeks. In this situation, we will notify you of your estimated delivery date when you place your order.

How many cells can I load my PeptiGels with? 2018-06-20T10:26:04+00:00

The most commonly used cell density is 4 million cells/mL. However, PeptiGels are suitable for a broad range of cell densities from 2–40 million cells/mL in various studies.

How long do PeptiGels® last? 2018-08-13T09:13:42+00:00

PeptiGels® have a shelf life of 18 months. Please note, we also advise that PeptiGels® are stored at 4 °C.

With regards to cell media and/or in vivo studies, PeptiGel® Alpha1 has been designed for short-term studies and lasts for 4–5 days. All other PeptiGels® have been shown to last for ≥45 days.

My PeptiGel® has bubbles in it, how do I get rid of them? 2018-08-10T15:54:58+00:00

Our PeptiGels® are securely packed to reduce the possibility of bubbles forming during a bumpy journey to you. However, if there are a few bubbles when you unpack your products, simply place in the PeptiGel® vial into a 50 mL centrifuge tube and centrifuge at 3000 rpm for one minute. You should now have a bubble-free PeptiGel® ready for use.  For more information on how to work with PeptiGels® check out this video.

What do I do if I have a specific question about my PeptiGel®? 2018-08-10T15:55:16+00:00

We pride ourselves on supporting our customers and we are always happy to answer any queries you may have. To get in touch, give us a call on +44 (0) 1625 238800 or email us at info@manchesterbiogel.com

Get in touch

For more information about our technology, our products or how we can support your research please get in touch:
E: info@manchesterbiogel.com | T: +44 (0) 1625 238800